Methodology
Omdia Universe
The following steps were taken to build this Universe:
  • Omdia analysts performed an in-depth review of the market using our market forecasting data and Enterprise Insights survey data.
  • Omdia created a matrix of capabilities, attributes, and features that we consider to be important now and in the next 12–18 months for the market.
  • Vendors were interviewed and provided in-depth briefings on current solutions and future plans.
  • Analysts supplemented these briefings with other information obtained from industry events and user conferences.
  • The Universe was peer-reviewed by other Omdia analysts before being proofread by a team of dedicated editors.
Omdia Ratings

The scoring for the Universe is performed by independent analysts against a common maturity model, and the average score for each subcategory and dimension is calculated. The overall position is based on the weighted average score, where each subcategory in a dimension is allocated a significance weighting based on the analyst’s assessment of its relative significance in the selection criteria:

  • Market leader: This category represents the leading solutions that Omdia believes are worthy of a place on most technology selection shortlists. The vendor has established a commanding market position with a product that is widely accepted as best of breed.
  • Market challenger: The vendors in this category have a good market positioning and are selling and marketing the product well. The products offer competitive functionality and a good price-performance proposition and should be considered as part of the technology selection.
  • Market prospect: The solutions in this category provide the core functionality needed but either lack some advanced features or suffer from a low customer satisfaction rating. A niche or relatively new vendor with select innovative products and strategies may fall into this category and should be explored as part of the technology selection.
Solution Capabilities Evaluated in this Universe

Figure 7: Solutions capabilities for collaborative meeting services

Source: Omdia

Inclusion/Exclusion Criteria

The criteria for the inclusion or exclusion of a vendor solution in the Omdia Universe: Collaborative Meeting Services, 2022–23 are as follows.

Inclusion Criteria

  • The vendor must be a global vendor and have customers in at least three regions: Asia & Oceania, Europe, Middle East, and Africa (EMEA), and North America.
  • The vendor must offer a global solution and have referenceable customers in at least three regions: Asia & Oceania, EMEA, and North America.
  • The vendor must have at least 500 customers, consisting of a mix of SMBs and midsize enterprises (from 50 to 999 users). The vendor must also have at least 50 large enterprise customers (organizations of 1,000 users and above).

Exclusion Criteria

  • The vendor’s solution is more than 25% made up of partner solutions or third-party solutions.
  • The vendor solutions are merely white-labeled or OEM’ed and not sold as a specifically branded solution with unique differentiation.
  • The vendor’s solution is only applicable to six of eleven different classifications in the feature matrix:
  • Communication, content, & collaboration features
  • Meeting organizer control & participant management
  • Webinar & virtual events functionality
  • Monitoring and analytics for IT
  • Meeting room solution, devices, and support
  • Security management
  • Integrations & API support
  • Interoperability
  • AI-based automation
  • Vertical-specific offerings
  • Mobility